Cancellation Policy
Due to the nature of the business, we require 24 hours for cancellation of an appointment. Missed consultations without adequate notice will incur a late cancellation fee of 50% of the consultation charge. If you need to cancel an appointment, please call Jenny on (02) 6925 8100 Monday – Thursday. Should practitioners be with a client, please leave a message stating your name, contact details, and your appointment day and time so cancellation can be adequately resolved.
Privacy Policy
We are committed to safeguarding privacy of patient information and comply with the National Privacy Principles contained within the Privacy Act 1999 and the amendments made by the privacy amendments (Private Sector) Act 2000.
Disclaimer
When you attend this practice, we carry out what we consider to be the normal community standards of holistic medical care within the scope of naturopathic practice. We are not a medical practice and we do not treat disease nor prescribe or modify medical drug protocols. Test results or further information may be requested to be collected and a copy kept in our medical records. On occasion it may be necessary to collect information from other health professionals who have treated you in the past. Our practice requires our staff to treat your information confidentially and to be discreet.
Costs, Fees and Charges
Riverina Natural Therapies is a private naturopathic consultancy and fees are payable at the time of consultation. The fees charged are generally based on those recommended by the Australian Natural Therapies Association (ANTA); these will be higher that your private health insurance rebate. Should payment of fees present a problem, please discuss with your naturopath or our administration.